Case Study: Joe’s Supermarket
This local supermarket is located in an urban neighborhood and provides customers with a wide
array of products to choose from. Over time, the inventory has grown exponentially, but the
current information system is not equipped to handle the increase in purchase demand. The
company that owns the store opted to go with the “light” versions of the Purchasing and Point of
Sale (POS) modules used to manage inventory and request products from vendors. The owner of
the organization (Joe Russo) has emphasized that there are critical things on his “wish list” that
he believes will move the supermarket into “the new tech age,” but he is not sure where to start.
Here is some information he wants the IT consultant to know, but there is more likely additional
information he is unaware of:
• Other processes that are part of the enterprise resource planning system are becoming
slower, and some of the staff noticed errors in some of the product data coming into the
• A centralized database supports the entire system but has not been reviewed or upgraded.
• The time spent on customer transactions is too long! Anyone in management should be
able to monitor transactions in real-time, but the point of sale system sends the data “over
the wire” to the database slower each day. Some days there is a 2-hour lag in the system
catching up on transactions!
This week, you will create a business process reengineering plan to document and support the
need for the case study organization (Joe’s Supermarket) to make changes in the systems
Be sure to include the following in your plan:
▪ Identify the implementation steps to be taken during the BPR cycle and related goals.
▪ Develop a narrative describing the business process being reengineered, dependent
systems, and an analysis of the impact on related and interdependent business
▪ Perform research on the typical costs and benefits associated with the proposed type of
systems project. Using a list of estimated costs and quantification of direct and indirect
benefits, create a simple cost-benefit analysis that shows the value of engaging in the
BPR project for the specified information systems.
▪ Compare the different approaches to business process modeling (activity -flow, data
flow, object-oriented, holistic, use case) and justify the methods chosen for the
business process reengineering plan.
▪ Provide a narrative that describes the definition, primary values, key features, and
steps used in each system analysis and design (SAD) methodology presented in the
literature in the weekly resources.
▪ Use the “to be” diagrams created in last week to embed both the annotated data flow
diagram that clearly shows the revised flow of data throughout the organization and
the revised process model diagram of the system to show the revisions in the business
process and new state of the system. Add any additional necessary synchronous
information communication interactions to the data flow diagram.
▪ Provide a narrative that makes a clear business case for the systems project, making
sure to justify conclusions by referencing information provided in the business process
Length: 8 to 10-page (APA) report that includes 2 diagrams (annotated data flow and process
model) in the appendix. Page count does not include the title and reference pages.
References: Include a minimum of 3 scholarly references.
Last week diagrams: